Bespoke Client Reports for Each Property
We carry out a condition report at the beginning of each clean, this gives us time to report any damage or maintenance issues to our clients immediately and gives maximum time to rectify before new guests arrives.
Our brilliant, highly trained holiday home cleaning team get to work and once the property is sparkling our cleaners complete a service report with photos of the entire property. This report is sent to you electronically - helping you manage your guests queries in addition to providing a full audit trail and peace of mind that the property has been left ‘guest ready’.Contact Us
Standards of Excellence Check
We offer a standards of excellence check for each of our properties. This programme enables us to offer a personalised service to you as our client with a dedicated property manager carrying out surprise spot checks to ensure our standards are consistent and to monitor our quality control processes.
As a result if our operatives have caused something to be wrong or not right – we promise to come back and rectify it.Contact Us
Service ‘MOT’ Reviews
We thrive off of positive reviews and happy customers.
In order that we continually improve we check in with our clients formally and carry out a good service check, a bit like an MOT for how the cleaning and servicing of the property is going.
At our meeting we review our standards and the service needs of each property. These meetings are arranged at regular intervals throughout the year.
We want to get the details right, that’s how we build long lasting client relationships and ensure the continuity of yours and our business.Contact Us
Welcome Hampers for Guests
Obsessively Clean have developed good working relationships with suppliers of products indigenous to both Norfolk and Suffolk. As a result, we offer a range of welcome pack options suited to all budgets.
Our welcome packs are displayed in natural baskets and help your guests feel special when they arrive at a fresh, beautifully clean holiday home.Contact Us